Uddannelser > Courses in English > Process design
Process design
Increase guest loyalty and customer insight and experience design
The industry is changing and at an increasing pace. For example, our guests want to spend more money and they want more and new experiences. At the same time, it's becoming increasingly difficult to recruit skilled employees, and prices for everything from gas to tomatoes are rising at a historic pace.
We need to become even better at gathering knowledge about our guests and turning that knowledge into action. In the "Process Design" course, you will learn about:
Work with and interpret data
Understand your starting point through analysis
Create an overview of your potential
Translate desired improvements into concrete actions
“We have benefited from the collaboration with Asnæs & Vangstrup, which we can further describe as a strong partnership. We collaborate on various initiatives, including industry-specific education and measuring the Net Promoter Score (NPS)”
Want to hear more?
If you would like more information, you can write to info@asnaes-vangstrup.dk or call +45 70 23 48 08.
You can also fill out the form below.
What benefits can you achieve?
Collect, understand and process data
Conduct a “now-analysis” of customer promise
Understand potential through industry best practice
Describe and implement new processes to enable our organization to deliver as desired
Work with project management elements that drive continuous implementation
Establish routines for documentation and continuous updating of standards
Extra free course
As a participant in our academy courses, we offer a free supplementary course with individual assistance with case work, assignment writing and exam presentations, including:
Identifying the problem statement
Structure and content of your assignment
Preparing your presentation in e.g. PowerPoint
Facilitator
Egill Hauch
I have an MBA from Middlesex University, an academy degree in management and a professional chef.
In my work with value creation, I emphasize that both the company and the guest experience a good deal, so that return visits/resales become attractive to both parties.
I teach economics, process facilitation, service, spreadsheets and sustainable production, drawing on both practical experience from the industry and theoretical insight.
Price
The course costs DKK 7,500 excluding VAT.
Remember, there is an option to apply for financial support and reimbursement for your education. If you want to find out if you are eligible, simply scroll further down the page and read more under the section: Financial support. Here, you will find all the information you need.
Practical information
Virtual classes
The virtual classes takes place in our virtual learning space. We will send you a link. All you need is a computer and/or a mobile phone with a microphone and camera.
The exam
You finish the course with an exam, which is an oral test combined with an assignment. When you pass the exam, you will receive 5 ECTS credits from the Academy program in the subject: Customer Understanding and Experience Design.
Reading-writing challenged
If you're reading-writing challenged or have exam anxiety, that's no obstacle. We've developed special methods that mean you can feel safe and comfortable despite any challenges
Target group
The course is aimed at owner-managers and employees responsible for developing the product portfolio. Perhaps you have already implemented a number of changes, but lack the methods to locate pockets of value that can take your business to the next level.
The programme also caters to housekeeping management and engineering.
Dates
Fall 2024
Dates will soon be available
Financial support
Financial support
You can apply for various types of grants to support your education.
We are here to help you
Write to us at uddannelse@asnaes-vangstrup.dk – we are ready to assist you in exploring the opportunities that suit you best. We can also provide you with a calculation of how much funding you can apply for, so you have a clear understanding of the financial aspect before finalizing your enrollment.
SVU (Statens Voksenuddannelsesstøtte / State Educational Support for Adults)
SVU is a wage reimbursement for the hours you spend on your education during working hours, making you unavailable to your employer.
You are eligible to apply for SVU if you can answer YES to all of the following:
You have been employed for more than 26 weeks at the start of the education program.
Your highest completed level of education is a vocational education (EUD) – unless your education is outdated. If that’s the case, give us a call, and we can help assess your options together.
You are at least 25 years old.
Omstillingsfond
Omstillingsfonden (Transition Fund) is a grant you can apply for when pursuing education.
Please note that funds are allocated on a “first come, first served” basis.
You are eligible to apply for the Omstillingsfonden if:
Your highest completed level of education is a Professional Bachelor of (field of study) / PBA.
Competency funds
Most collective agreements contain an agreement on a competence fund. From the competence fund, you can apply for grants for courses and training for employees.
The programme is offered by:
Developed and organised in collaboration with Asnæs & Vangstrup